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Terms & Conditions That Protect Your Account

When you open an account with login hoki78, you're agreeing to a set of terms that spell out how deposits work, how withdrawals are verified, how we handle…

Account ownership and verification rulesDeposit and withdrawal processesData protection and privacy commitments
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login hoki78 Terms & Conditions That Protect Your Account
ACCOUNT QUESTIONS

How to Reach Us About Your Terms

Your account and how it works under these terms is our responsibility to explain clearly.

Live Chat Available during your active sessions in the lobby. Click the chat icon in the bottom-right corner to speak with a team member about any term or policy question.
Email Support Send detailed questions about the terms or your account to our support email. We respond within 24 hours with a full explanation and next steps.
Account Settings Go to your profile, select 'Account & Security', then 'Policies & Terms' to review the current version and see when it was last updated.
HOW WE PROTECT YOU

Data, Security and Your Rights Under These Terms

These terms tell you exactly how we handle your personal information, how long we keep it, how we protect it, and what you can do if you want to change or delete…

Encryption

All deposits via DANA, OVO, GoPay and QRIS and all withdrawal requests are encrypted end-to-end. We do not store your payment credentials on our servers.

Data Retention

We keep your account data for the life of your account plus 7 years for regulatory compliance, then delete it securely unless local law extends that period.

Your Access Rights

You can request a copy of your personal data, see what we hold, and ask us to correct or delete information about you by contacting support in writing.

Account Security

You are responsible for keeping your password confidential and for all activity on your account. Never share your login details, and change your password if you suspect unauthorized access.

Withdrawal Verification

Before we process any payout, we verify your account identity and payment method to prevent fraud. This may take 1–3 business days depending on your bank.

Policy Changes

If we update these terms materially, we notify you at least 30 days in advance via email. You can accept the new terms or close your account.

Frequently Asked Questions About Terms & Conditions

Read answers to the questions we hear most often about how our terms work, what they mean for your account, and how they protect both you and the platform.

If you violate a term—such as using multiple accounts, attempting to manipulate game outcomes, or failing to verify your identity—we may suspend or close your account. Before we do, we'll notify you of the breach and give you a chance to respond. Serious violations may result in your account being closed immediately and funds held pending investigation.

Yes, we can update the terms, but we won't do so without notice. If a change is material—meaning it affects your rights or how you use the platform—we'll email you at least 30 days in advance. You can review the new terms and decide whether to continue or close your account.

You have the right to contact our support team to explain your side. If we've suspended your account or denied a withdrawal, we'll tell you why and give you a chance to dispute it. If we can't resolve it together, you can escalate to our dispute resolution team by email.

Deposits via DANA, OVO, GoPay and QRIS are held in your account immediately. You can withdraw them at any time, subject to our standard withdrawal verification process, which takes 1–3 business days. There's no minimum holding period.

When you close your account, any remaining balance will be returned to your payment method within 5–7 business days. We'll verify your identity before processing the final payout. You can reopen an account later if you choose.

Yes, these terms apply to your account regardless of whether you're playing on mobile, tablet or desktop. Your account is the same across all devices, and all verification, payment and security rules apply equally.

You can read the complete current terms on this page, or access them anytime from your account settings under 'Account & Security' > 'Policies & Terms'. We also email the terms to you when you first register and when we make updates.

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